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Watches purchased from citizenshop.me may only be shipped for delivery within UAE. We are unable to ship internationally.
Prices of all products are now inclusive of VAT.
All products are subject to availability. In the event that we are out of stock, you will be notified by the next business day. We reserve the right to limit the quantity of products we supply; to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotions.
Citizen accepts the following forms of payment for online purchases:
Your order will be fulfilled by Citizen distributed in UAE Juma Al Majid Est. Upon delivery you will receive VAT invoice issued by Juma Al Majid Est.
Citizen offers delivery service through our Courier Company to all locations in UAE. You can order from us and get the delivery at your home or at your office as specified in the 'Shipping Details' in your profile with citizenshop.me. An AED 0 will be collected as shipping fees.
Our Courier Company will contact you to arrange delivery at your convenience as per the following:
Orders will be delivered to your 'Shipping Address' within 3 to 5 working days if the location is within the serviceable area.
Any territory falls outside the delivery parameter, or in case the defined 'Shipping Address' is not reachable, The courier company will contact you to receive the order from their nearest office or a pre agreed location.
As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.
You may cancel your order provided the order has not been shipped yet from our warehouse. Once the watch has been shipped we will not be able to accommodate the cancellation request. Please call customer service at +971 42 282 252, Monday - Friday from 8am to 5pm.
Please click here for information on Return policy.
All watches purchased through citizenshop.me come with a One-year limited warranty.
All Eco-Drive come with an additional regional warranty valid only in Saudi Arabia, UAE, Bahrain, Qatar, Kuwait, Oman, Jordan, Lebanon, Egypt & Maldives. This additional regional warranty is valid for 3 years from date of purchase.
The 1 year International warranty certify that the Citizen Watch will be repaired free of charge by any member of the Citizen Worldwide Service Network shown in the below link within one year from the date of purchase in cases of defects in the material or workmanship of this watch.
However, please note that our free repair service does not cover the following:
Also please take care concerning the following points:
In the United Kingdom this guarantee does not affect any applicable statutory rights of a consumer.
Please click here for our global network of service center.
This 3 year guarantee is issued to warrant the watch (except the case, crystal, bracelet, strap, power cell of Quartz Watch and other appearance parts) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instruction manual for a period of three (3) years from the date of original retail purchase. All repairs are subject to availability of parts. This Three-Year Limited Warranty is valid only in Saudi Arabia, United Arab Emirates, Oman, Bahrain, Qatar, Kuwait, Iran, Jordan, Lebanon, Egypt and Maldives.