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Returns can only be accepted for products purchased on the Citizen Online Store
Report any discrepancy in shipment or damages to Customer Service at +971 4 228 2252
You may return any unworn, undamaged watch, within 14 days of delivery for a full refund of purchase price (minus shipping and handling fees).
Any watch that fails quality inspection from Customer Service (scratches, worn, damaged) will be returned to you and no refund will be issued.
Please note that we do not accept returns once the watch bracelet has been sized. Rubber straps improperly sized (cut) are not returnable or exchangeable. Rubber straps replacements can be ordered at an additional cost with the customer service at +971 4 228 2252.
Refunds can only be placed back onto the original method of payment.
Should you need to return merchandise,